Sunday, May 18, 2008

PGD consult and other gripes

So, B and I went on Friday for a consult at the Palace with genetic counselor. Consult went fine, no big realization that this will make my odds any better which I expected. The interesting part of the whole visit was our continued horrible customer service and bad business at the palace. Too many times with screwed up appointments, charges to our account that are not ours, lack of insurance filing, nurses switching, no one knowing what they are doing at all! I thought I was blowing it up a little, but when B saw it in full force he lost it! Dr. S was not there, but needless to say he got their attention. We have had several calls from staff and were told Dr. S would call on Monday when he returned. It is rediculous since they moved - I mean get you *&$# together people! I would be interested to see their stats since they moved. Our biggest concern is we have had this much trouble with them since they moved, what is going to happen with my cycle and our embryos? Losing the confidence here? I am sure all the staff hates us there now!

So, B and I have decided to do the IVF in July with no PDG. We are on the books - all depending on how the conversation with Dr.S goes - who knows?

4 comments:

Jen said...

I physically handing J. in billing checks for this cycle and she said she would send itemized receipts. It's been more than a week...

Since my shitacular first visit during this cycle, all has been good. Aside from the ridic new nurse I don't like...

Wishing you all the best in July.

Antigone said...

I've had all sorts of billing problems with them. I'm also nosey and listened in as another couple was asked to pay ~$1400 by the receptionist. They said they'd been told the charge would be billed to insurance directly and that they wouldn't have to pay that day. I watched their faces flush as they handed a credit card across the desk for an unexpected charge.

Super O said...

Wow, how frustrating! I've heard similar gripes about "the palace". It makes you wonder!! I didn't cycle at that clinic, so I have no point of reference. I did a consult with one of their docs and didn't like her, so I took my business to the doctor I did like across town.

Denise said...

I didn't realize they file any insurance claims for you. That must be new. I hate having to send in all the stupid claim forms. Good thing I never had to deal with it since our insurance covered squat!

I'm sorry things have been so chaotic. I've had times of doubt with them too.